2017 Performance Measurement and Management

Our Mission:

  • Provide our customers the best solutions uniquely developed for their industries to lower their cost of risk, enabling them to reach their goals.
  • Focus on and excel in specialized areas of the market where expertise, quality, communication and experience are valued.
  • Achieve excellence through innovation and continuous improvement.
  • Attract and retain outstanding employees, motivated by the opportunity to provide meaningful and valuable solutions to our customers.


  • Community Employment Services
    • Job Development and Employment Supports

Our goal is to provide the best product for our stakeholders and allow participants to reach their goals through individualized plans. We continually monitor outcomes and make changes needed to ensure continuous improvement. We provide initial training and ongoing training and opportunities for development of staff. This allows us to provide quality services to all our stakeholders.

We monitor Effectiveness, Efficiency, Satisfaction, and Access to Services as well as collect data including RTW rate, Timeliness of Employment, Satisfaction of Clients and Referral and Funding Sources and Timely Access to Services. We review Effectiveness of Business Functions to ensure our overall product is meeting the needs of those served, our referral and funding sources, and personnel, and the company’s goals. We analyze this data to seek out opportunities for improvement.

Who is responsible for this process? All staff assists in gathering data and receives training from regional managers, Director of Rehab, and QA Manager on completion of tools. The Director of Rehab and QA Manager gather the data  and provide initial analysis and review for reliability, validity, completeness, and accuracy. The reports are then reviewed with the Management Team for further insight and recommendations. As appropriate the data is shared with stakeholders and personnel for further feedback. It is a continuous process. Recommendations from 2017 analysis to work on in 2018 include obtaining CESP (Certified Employment Support Professional) which is national certification for all staff providing services for OOD, update our handbooks, as well as ensure attending all stakeholder meetings/webinars to ensure receiving feedback and informed of changes.

Individuals referred for services from VocWorks shall meet the Admissions/Eligibility criteria for entry as outlined in the participant handbook and Admissions Practice Bulletin. VocWorks continuously strives to meet the needs of persons requesting services in a timely manner. When demand for services exceeds our resources, a waiting list is developed. The waiting list is prioritized based on our ability meet the potential candidate’s needs with the fiscal and human resources available to the program. The waiting list is continuously reviewed by the Rehab Admin Coordinator and the Regional Manager overseeing the specific region who will determine how the services will be provided if the wait list exceeds more than 1 week.

If you would like additional information related to our ethical statements or quality assurance reports and processes, you can do so by contacting Kimberly Wickert, Director of Rehabilitation at: Kimberly.Wickert@VocWorks.com.

Professional ethics

Download the CRCC Professional Disclosure Form (Private Sector – Forensic)

Download the CRCC Professional Disclosure Form (Private Sector – Workers’ Comp/LTD)